Office Philosophy

At Refined Dermatology, we pride ourselves on providing all of our patients with professional and compassionate care. We strive to be on time for each and every appointment. We answer the phone in person, during regular business hours. We offer easy parking.

Office Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Please call for availability.

Closed Sundays & Holidays

Appointments

To schedule an appointment, please call (408) 688-2082. We will work closely with you to accommodate your scheduling needs.

New patients are always welcome. Within three days of your scheduled appointment, you will receive an email providing you with a link to our secure patient portal. There, you can complete all New Patient forms ahead of time. If for any reason you are unable to access the patient portal, you can print out the New Patient forms by clicking on Medical Intake Form. After completing the forms you may bring them with you to your appointment or email them to us at info@RefinedMD.com.

Also, please remember to bring

  • Your insurance card(s) both primary, as well as, secondary if applicable. We will need the name and birthdate of the primary insured for all insurances if different from the patient.
  • A list of all medications you are currently taking, both prescribed and over the counter (OTC).
  • All dermatologic medications you are currently using for your skin.

Saturday Appointments

Saturday appointments require a valid credit card to hold appointment time. Failure to keep your appointment will result in a $100 fee unless properly notified.

Cancellations & Missed Appointments

We understand that life happens and sometimes you need to reschedule your appointment. We ask that you please give us at least 24 hour notice.

In the event you do not make your appointment and fail to notify us in a timely manner, all subsequent visits will require a $100 deposit. Additional “no shows” or late cancellations will result in the forfeiture of the $100 deposit.

If you find yourself running late, please call our office. We will either let you know that we can still accommodate you or we will reschedule your appointment for another time. Late arrivals may impact the length of your treatment. Your service will end on time so that the next patient is not delayed.

Appointment reminders are made 72 to 48 hours prior to scheduled appointments via text message and/or telephone.

Patient Emergency

In the rare instance you have a dermatologic emergency after business hours please call (408) 839-3586.

Payments

Medical visits: Payment for all non-medically necessary services, self-pay medical services, and insurance co-payment, is due at the time of your visit. We accept American Express, Visa, Master Card, Personal Checks, Cash, and Care Credit. Refined Gift Cards are also available.

We are in network with most PPO insurance plans, as well as, Medicare and Covered California’s Health Net and Blue Shield Exchange plans. It is ultimately the patient’s responsibility to know if they are seeing an in-network provider. We will bill your medical visits to your insurance carrier on your behalf. However, this does not guarantee payment by your insurance carrier. Patients are responsible for all unmet deductibles, applicable co-payments, and coinsurances. If we are not in network with your insurance, and you still choose to see one of our providers, you will be responsible for all office fees at the time of your visit. Any and all outstanding patient balances are due upon receipt or next visit.

Aetna-1 Anthem CIGNA-logo Healthnet Medicare

Covered California: We are in Network with Covered California Blue Shield and Covered California Health Net

We are NOT in Network with Covered California Blue Cross or any other than the two listed above

The insurance card reads: Covered California or Pathway on it
When in doubt – please call the number on your insurance card and inquire.

Cosmetic visits: Payment is due for all cosmetic procedure fees at the time of your visit. This includes procedures deemed cosmetic by the provider, including but not limited to, removal of skin tags, removal of benign moles, and removal of keratosis or seborrheic keratosis. All laser procedures are considered cosmetic unless the provider specifies otherwise. If you subsequently bill your insurance for a cosmetic procedure and your insurance erroneously covers the procedure, you are not entitled to reimbursement by our office and we are obligated to notify your insurance carrier of their error.

Cosmetic Packages and/or Series

When purchasing a series of treatments, services are provided at a discounted price. Therefore, payment is to be made prior to starting a series.

Retail Product Returns

Unopened and unused products are returnable within three days after purchase with a receipt. Open products may be returned within three days with clinically documented adverse reaction only.

Prescription products (i.e. Latisse, Hydroquinone, Tretinoin, etc) are prohibited by law to be returned. If there is an adverse reaction, please call our office as soon as possible or within three days post purchase.

Thank you. We look forward to seeing you soon.